Terms and conditions

For the full Terms and Conditions click here

Below is an extract from the full document;


4.1 The Goods will be delivered to the Customer at the address within the United Kingdom specified by the Customer at the time of placing the order or, if condition 7 applies, at the premises of the Customer’s nominated shipping agent within the United Kingdom or Ireland. If no address within the United Kingdom is so specified, the Goods will be delivered to any address within the United Kingdom specified in the Customer’s application for credit facilities (if any) and if there is no such credit facility © August 2011 2 or specified address the Goods will otherwise be delivered ‘ex-works’ (EXW) at the Company’s premises within the United Kingdom, as defined in INCOTERMS 2010. Delivery shall be deemed to take place at the time the Goods arrive at such address irrespective of whether or not the Customer accepts the Goods so delivered.

4.2 The Company will use its reasonable endeavours to deliver the Goods within the time specified in the Company’s acceptance of the Customer’s order and otherwise within 60 days thereof.

4.3 Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

4.4 Subject to the other provisions of these conditions the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company's negligence), nor shall any delay entitle the Customer to terminate or rescind the Contract unless such delay exceeds 90 days.

4.5 If for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or the Company is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licences or authorisations:

4.5.1 risk in the Goods shall pass to the Customer (including for loss or damage caused by the Company's negligence);

4.5.2 the Goods shall be deemed to have been delivered; and

4.5.3 the Company may store the Goods for such reasonable period as it determines until delivery, whereupon the Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance), but if no delivery has then been successful the Company may sell any of the Goods at the best price reasonably obtainable in the circumstances and charge the Customer for any shortfall below the price under the Contract, having taken into account any charges (including, without limitation, those charges set out above) related to the storage and/or sale of the Goods.

4.6 The Customer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for unloading the Goods.

4.7 The Company may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract.

4.8 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.


6.1 The Customer acknowledges that no warranty or representation is or has been made to the Customer that Goods will sell in the quantities ordered by the Customer or at all.

6.2 The Customer agrees with the Company that the Customer shall only have the right to reject the Goods in the circumstances set out at condition 6.3 and it shall have no other legal right or remedy by virtue of any defect in them.

6.3 The Customer’s right to reject shall only exist in the case of and to the extent of the following (which, in every case, must be proved to the reasonable satisfaction of the Company):

6.3.1 the quantity of the Goods delivered is in excess of those ordered;

6.3.2 the Goods are physically defective on delivery to such an extent that they could not reasonably be sold other than at a discount below the Customer’s reasonably anticipated resale price or at all, and/or

6.4 If the Customer seeks to reject Goods in accordance with condition 6.3, it must give notice of the fact to the Company in writing by letter, or e-mail transmission, such notice to be received by the Company no later than 14 days after the date of delivery of the Goods (or deemed delivery in accordance with conditions 4.1 or 4.5). The notice must include the original order and invoice numbers, specify the Goods to which the notice relates by title and number of copies

affected and contain a detailed description setting out why the Customer considers that it is entitled to reject the Goods.

6.5 The Company shall reply to the Customer’s notice by letter, or e-mail, such letter to be received by the Customer no later than 14 days after the date on which the Company received the Customer’s notice. The reply must state whether the Company is satisfied with the reason set out in the notice or, if not, the grounds upon which the notice is rejected. In circumstances where the Company is satisfied that the Customer does have the right to return the Goods pursuant to condition 6.3, the Company will state that either the Goods should be returned by whatever means are appropriate (and, in circumstances where the Company sets out specified means by which the Goods should be returned by the Customer, this shall be at the expense of the Company) or that the Goods should be made available for collection by or on behalf of the Company on a specified date.

6.6 In respect of Returns for unsold Goods that the Company authorises to be returned by the Customer for credit, please ensure that the books are returned in a resaleable condition. Any such returns are at the absolute discretion of the Company.

6.7 Returns shall be at the risk of the Customer until received by the Company. For the avoidance of doubt, in the case of Returns to be collected by the Company, risk shall revert to the Company on the date that the Company, or its nominated carrier, actually collects the Returns.

6.8 The Company shall issue to the Customer a credit note for the invoiced price of any Returns within 28 days of the Company receiving the returned Goods.

6.9 If the Goods are returned or rejected otherwise than in strict conformity with this condition 6 the Company shall be entitled to dispose of them or return them to the Customer (in each case at the cost and risk of the Customer) and no credit shall be allowed in respect of them.